China's Best Manufacturer of CNC Oscillating Knife Cutting Solutions.

Your Lifetime Partner in Production

Comprehensive Service & Expert Support Designed to Keep You Cutting.

Our Service Commitment

A Seamless Experience, From Day One to Year Ten

Step 1: Expert Pre-Sale Consultation

Configuration & Sample Cutting

Our support begins before you even purchase. We analyze your materials, production goals, and provide free sample cutting to ensure you get the perfectly configured machine for optimal results.
Step 2: Installation & Training

Remote Installation & Team Training

Our machines are designed for easy, plug-and-play installation. We provide step-by-step video manuals and live 1-on-1 video sessions with our engineers to guide you through setup and train your team on operation, software, and daily maintenance.
Step 3: Lifetime Technical Support

24/7 Online Technical Assistance

Questions? Issues? Our English-speaking engineering team is available via WhatsApp, WeChat, Email, and Video Call. We provide real-time troubleshooting to solve problems quickly and efficiently, minimizing any disruption to your work.
Step 4: Parts & Consumables

Fast Global Spare Parts Delivery

We stock all critical components and consumables like blades and cutting mats. With our streamlined global logistics, we can quickly dispatch the parts you need to minimize downtime and keep your production line moving.

Knowledge Base & Resources

Your Self-Service Support Hub

Video Tutorials:

More >>
A library of videos covering machine operation, software tips, and maintenance procedures.

Manuals & Documents:

More >>
Download the latest user manuals, software guides, and technical specifications for your machine model.

FAQ Section:

More >>
Answers to the most commonly asked questions about our machines and software.

Software Updates:

Access the latest software versions, drivers, and firmware updates to keep your machine at peak performance.

Submit a Support Ticket

Need Help? Contact Our Technical Team

For technical inquiries or to request a part, please fill out the form below. Providing detailed information will help us resolve your issue faster. We typically respond within 12 hours.
Product Inquiry

Jinan Shilai Technology Equipment Co., Ltd. specializes in the R&D and production of oscillating knife cutting machines.

Quick Links

Industrial CNC Cutting

Contact Us

 Add:  Area A, Lunzhen Town Industrial Park, Yucheng City, Dezhou City, Shandong Province
 Tel:  +86-15550428794
 WhatsApp:  +8615550428794
 Email:  czcnc@changzhoucnc.com
  QQ:  770755720
Copyright © 2025 Jinan Shilai Technology Co., Ltd. All rights reserved.  Privacy Policy